Delivery & Returns

Delivery:

UK shipping is a flat rate of £3.95 per order, we are now offering postage outside of the UK, but please email for a quote on costs of p&p before placing your order.

All UK orders over £45.00 will be dispatched free of charge please ensure you choose the free shipping option at the checkout for the delivery to be removed before making your payment.  If you have any problems please contact us.

Delivery will be made by Royal Mail or a courier company to the shipping address you provided at check out, please ensure this address is accurate.  Zola Gifts can not be held responsible for circumstances beyond our control which delay delivery such as adverse weather conditions.

We aim to dispatch orders within two working days and will email you to let you know when your order is on its way.  Please allow 3 – 5 working days for delivery.

 

Packaging:

We reuse cardboard boxes and protective  wrapping whenever possible.

 

 Returns & Refunds:

If you wish to cancel an order you may do so before dispatch or up to 14 days after receipt of the products, you must contact us via email or in writing providing your full name, address, reason for return and quoting your order number.  Returned goods must be in original packaging and  in a resalable condition.  Cost of returns are at your own cost unless goods are faulty.  We advise that you obtain proof of postage.  We regret that for hygiene reasons earrings cannot be returned/refunded, unless faulty.

We aim to process all returns within 14days and any refunds will be made by original payment method.

Returns Address:

Zola Gifts
25 Bowpatch Road
Stourport-On-Severn
Worcestershire
DY13 0ND
 

 Note: Zola Gifts is currently only an online store.