Privacy Policy

Privacy Policy

This Privacy Policy was last updated May 2018

The information we collect is what is necessary to process orders and to provide you with a good service.

What we collect:

Zola Gifts may collect  the following information:

Contact details including name, email address, telephone number shipping/billing address.  Login and account information including screen name, unique user ID and password.  Please be aware that we may capture information about your online visit to help us improve our service.  We may also collect information about your internet session such as IP address, the URL you came to our website from, pages of our website you have viewed, geographical area, etc.

We will use your information as follows:

To set up and maintain your account on our website.  To allow administration of your account.  To contact you about transactions on your account.  To process your orders.  To notify you of products, promotions and company detail. You may opt out of this at any time. Please note if you opt out there might be a short time before our systems are updated and you continue to receive information from us.  To enable us and third parties {for example delivery companies} to carry out technical, logistical or other functions for the purposes of managing your account and the technical and management systems upon which it relies on our behalf.  To carry out fraud prevention. To enable us and third parties {acting on our behalf} to carry out data analysis with regard to your account for the company’s internal business purposes.  To conduct marketing activities.  We are legally obliged to give information when required to law enforcement agencies.

Who will have access to the data:

Staff within Zola Gifts, organisations and third parties as stated above for the purposes only as stated above.  We will never sell your details, and we will never share them with anyone other than as stated above.

Period of holding your data:

Where necessary, Zola Gifts will keep some accounting information for as long as required by UK law.  Other information will be kept until you ask us to remove it or until it becomes no longer necessary to keep it, whichever is the sooner.


By creating an account and/or placing an order with Zola Gifts, you agree to give us permission to use your information for the purposes outlined above.

If at any time you wish to revoke this permission, please contact us to let us know.

Access to the information we hold: 

You may request a copy of all the personal data we hold about you. We will take reasonable steps to verify your identity and we will send the information either to your registered email address or your registered postal address.

Email Marketing:

If you have agreed to us sending information about our products, services, promotions, etc by email, you may opt out at any time by clicking on the unsubscribe link in the footer of any of our marketing emails or contact us to let us know.

This Privacy Policy may be updated from time to time so please check it each time you submit personal information.